Privacy Policy

Last updated November 13, 2025

Hello, we are Rivix. This policy explains how we handle your data, keep it secure, and respect your privacy when you use our website or work with us.

Our role in your privacy
If you visit rivix.ca, contact us, or work with us as a customer, this policy applies to you.

Our responsibilities
We act as the controller of your personal data. This means we decide how and why your data is collected and used.

Your responsibilities
Read this Privacy Policy, provide accurate information, only share information about someone else if you have their permission, and ask us any questions at info@rivix.ca

When and how we collect data
We collect data in two ways:

1. When you provide it
You fill out a contact form, request a quote, book a call, email us, send files or order details, or opt in to marketing messages.

‍2. When it is collected automatically
Basic website analytics, page views and traffic patterns, device type and browser information, and non identifying technical logs.

We use privacy friendly analytics that do not track you across the web. We do not collect personal data unless you choose to share it with us.
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Types of data we collect

1. Contact details
Your name, company name, phone number, email, and anything you enter on our forms.

2. Business information
Product requirements, order details, quantities, artwork files, sizing sheets, shipping information, and any documents you provide for your project.

3. Payment information
For payments we may use third party processors. We do not store full card numbers.

4. Website usage data
Page visits, time on page, device information, and general site behaviour. This data is non identifying.

5. Data we never collect
We do not collect health data, biometric data, government ID numbers, racial or ethnic data, sexual orientation, political or religious beliefs, and information from minors.

We are a B2B company and our services are for individuals 18 and older.

How and why we use your data
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

1. Keeping Rivix running
Managing orders, responding to inquiries, processing payments, and booking calls.

2. Improving Our Service
Understanding what content users find helpful, booking calls, and reviewing site activity.

3. Customer Support
Troubleshooting issues, providing updates on production or shipping, communicating about your order.

4. Marketing Purposes (With your Consent)
Sending updates, offers, newsletters, or case studies. You can unsubscribe at any time.

Your privacy choices and rights

1. You can choose not to share personal data, but we may not be able to process orders
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process orders without personal data.

2. You can opt out of marketing emails at any time
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at info@rivix.ca.

3. You can block cookies in your browser settings
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings.

Your rights
You can exercise your rights by sending us an email at info@rivix.ca.

1. You have the right to access information we hold about you
This includes the right to ask us supplementary information about the categories of data we’re processing, the purposes of data processing, the categories of third parties to whom the data may be disclosed, how long the data will be stored (or the criteria used to determine that period), and your other rights regarding our use of your data.

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

2. You have the right to make us correct any inaccurate personal data about you
You can object to us using your data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide our services to you.

3. You have the right to port your data to another service
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.

4. You have the right to be "forgotten" by us
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Rivix.

5. You have the right to lodge a complaint regarding our use of your data
Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the CNIL, either by calling their helpline or as directed on their website at https://www.cnil.fr/.

How secure is the data we collect?
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Please remember that you provide personal data at your own risk. Unfortunately, no data transmission is guaranteed to be 100% secure.

You are responsible of your username and password: keep them secret and safe!

If you believe your privacy has been breached, please contact us immediately on info@rivix.ca

Where do we store the data?
Data may be stored in Canada or securely processed by service providers in other regions depending on the tools we use. All providers we use must meet strict security and privacy standards. We do not sell or rent your data.

How long do we store your data?
We store your data only as long as necessary to respond to your inquiry, complete your order, and meet legal or accounting requirements.

If you request deletion, we remove data unless we are required to keep it.

Third parties who process your data
We work with trusted service providers to operate our business. These may include email and communication tools, payment processors, website hosting providers, scheduling tools, and customer support platforms.

Each provider only receives the data needed to perform their job and must protect it under their own privacy standards. We do not allow any third party to use your data for their own marketing.

Cookies
Our site uses simple analytics cookies. You can block cookies using your browser settings. If you block essential cookies, the website may not function properly.

How can I block cookies?
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.

Children’s privacy
Our services are intended for adults. We do not knowingly collect personal data from anyone under 18. If we learn we have collected such data, we delete it.

Making this policy great
We may update this policy from time to time. Significant changes will be posted on this page.

Contact us
If you have questions about this policy or want to exercise your privacy rights, contact:

Rivix
Vancouver, British Columbia, Canada
‍info@rivix.ca